Support
We're here to help.
Contact Us
For any questions, issues, or feedback, email us at hello@hybridtrainingplan.app and we'll get back to you as soon as possible.
Common Questions
What does it cost?
There are two ways to pay. Adaptive coaching is a subscription with a free trial, rebuilt every two weeks around your check-ins. A one-off plan is paid for once, in weeks of training time, and does not renew. Current prices are on the pricing page and in the app.
How does training time work for one-off plans?
One week of training time builds one week of plan, so an eight-week plan uses eight weeks. You buy it in the app when you build the plan, and anything left over never expires.
Can I change my plan after it's been generated?
Yes. You can adjust sessions, swap days, and request plan modifications. Adaptive coaching includes unlimited changes. A one-off plan includes one free workout change for every four weeks of plan; after that, each change uses a week of training time.
How do I connect Strava?
Go to the Account screen in the app and tap Connect next to Strava. You'll be taken through the Strava authorisation flow and your runs will sync automatically.
I was charged but my credits didn't appear.
This is rare but can happen if there's a network issue during purchase verification. Email us at hello@hybridtrainingplan.app with your order details and we'll resolve it promptly.
How do I cancel or get a refund?
Credits are consumable purchases and are non-refundable once used. If you have an issue, please contact us and we'll do our best to help. For App Store purchases, refunds can also be requested directly through Apple.
About Us
Hybrid Training Plan is operated by STELLAR ENGINEERS LTD, registered in England and Wales (No. 16220494), 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.